1malaysia Terms & Conditions – A Guide to Using Our Betting Platform in Malaysia

These Terms and Conditions ("Terms") govern the relationship between 1malaysia and every user who accesses or uses our platform at https://1malaysia.asia. By accessing this website, registering a new account, or using any of the services provided by 1malaysia, you hereby fully and unconditionally agree to be bound by these Terms.

You also agree to comply with all laws and regulations applicable to the use of betting services in your jurisdiction of residence. 1malaysia is not liable for any breach of local laws committed by users as a result of using our platform. It is the user's responsibility to ensure that use of this platform is lawful under the applicable laws of their jurisdiction.

These terms should be read together with Privacy Policy and the Responsible Gaming ours, all of which together form a complete agreement between you and 1malaysia.

To use the services of 1malaysia in full, you are required to register a personal account. Each individual is only permitted to hold one account only. Holding more than one account is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your Malaysian identity card or passport
• An active Malaysian mobile number registered in your name
• A valid and accessible email address
• A valid date of birth (for age verification purposes)

1malaysia reserves the right to request identity verification documents at any time, including copies of a national ID, utility bills, or bank statements, in order to fulfil verification (KYC) requirements. Failure to submit the requested documents within the specified timeframe may result in temporary account suspension or closure.

To register and use the platform 1malaysia, you must meet the following requirements:

• Age: You must be at least 18 years of age at the time of registration. 1malaysia maintains a strict zero-tolerance policy on gambling by minors.
• Place of residence: You must reside in a jurisdiction where the use of online betting platforms is not expressly prohibited under local law.
• Legal capacity: You must have full legal capacity to enter into a legally binding agreement.
• Non-staff members: Immediate family members of staff 1malaysia are not permitted to register or use the platform for betting purposes.

1malaysia reserves the right to verify each user's eligibility at any time. Users found not to meet the eligibility requirements will have their accounts closed, and the original balance (excluding any disputed bonuses or winnings) will be refunded via the original payment method.

1malaysia supports all major Malaysian payment methods for the convenience of local users. All financial transactions on our platform are processed securely using 256-bit SSL encryption.

Winnings may be withdrawn at any time, subject to a minimum withdrawal amount of RM30. All withdrawals must be made using the same payment method as the original deposit, in compliance with anti-money laundering requirements. 1malaysia reserves the right to request additional verification before approving withdrawals exceeding RM5,000 in a single day.

All amounts displayed and processed on the platform 1malaysia are denominated in Malaysian Ringgit (RM / MYR). No foreign currencies are accepted. Users are solely responsible for any currency conversion fees charged by third-party payment service providers, where applicable.

1malaysia offers a variety of bonuses and promotions from time to time to enhance the playing experience of our users. All bonuses are subject to the specific terms and conditions set for each promotion.

General terms and conditions applicable to all bonuses at 1malaysia are as follows:

• Rollover: Each bonus carries a rollover requirement (wagering requirement) that must be fulfilled before any withdrawal can be made. The rollover value for each promotion will be clearly stated in the respective promotion's terms.
• Validity period: All bonuses have a limited validity period, typically between 7 and 30 days from the date of crediting, depending on the promotion.
• One bonus: Only one bonus from the same category (e.g., welcome bonus) may be claimed per user.
• Minimum bet: Bets placed at odds below 1.50 may not count towards meeting the rollover requirement, depending on the promotion's terms.
• Automatic cancellation: Bonuses will be automatically forfeited if a user makes a withdrawal before the rollover requirement has been met.

1malaysia reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Any attempt to abuse the bonus system, including but not limited to the use of multiple accounts or systematic bonus stripping, will result in account closure and forfeiture of any remaining balance.

All betting and gaming activity on the platform 1malaysia subject to the following rules:

• Confirmed bets cannot be cancelled or amended except under specific circumstances explicitly defined by 1malaysia.
• In the event a sporting event is cancelled, postponed for more than 12 hours, or left unresolved, all related bets will be refunded to users at odds of 1.00.
• In the event of a technical error or system disruption during a game session, 1malaysia reserves the right to void any affected rounds or sessions and return the wagered amount to the player.
• For Live Casino games, the outcome announced by the dealer is final and cannot be disputed unless there is clear, verifiable evidence of a technical error.
• The maximum bet per match or round is determined by 1malaysia and may vary by game type, league, or event. These limits are subject to change without notice.
• The use of any automated software, bots, or artificial means to make decisions or place bets is strictly prohibited.

For digital lottery games at 1malaysia, all numbers selected via Quick Pick are generated randomly using an RNG (Random Number Generator) certified by an independent auditing body. Live Keno draw results are broadcast live and cannot be manipulated by any party.

The security of your account is a shared responsibility between you and 1malaysia. Our platform provides the highest level of technical protection, but you should also take the following precautions:

• Use a strong, unique password — a combination of uppercase letters, lowercase letters, numbers and symbols, at least 8 characters long.
• Never share your password or login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) via your account security settings for an added layer of protection.
• Log out of your account after every session, especially when using a public or shared device.
• Contact our support team immediately if you suspect any suspicious activity on your account.

1malaysia will never ask for your password via email, SMS or live chat. If you receive any communication requesting such sensitive information on behalf of 1malaysia, please report it to our team immediately, as it is most likely a fraudulent attempt by an external party unrelated to us.

All your personal information is collected, stored and used in accordance with Privacy Policy our full privacy policy. We do not sell or share your data with third parties without your consent, except where required by law.

Use of the platform 1malaysia are subject to the following prohibitions. Any violation may result in immediate action, including account suspension or closure:

• Multiple account ownership — Registering or operating more than one account on the platform 1malaysia is strictly prohibited.
• Identity fraud — Providing false information during registration or KYC verification is a serious offence.
• Money laundering — Using the platform 1malaysia for the purposes of money laundering or any other illegal financial activity is strictly prohibited and may be reported to the relevant authorities.
• System error exploitation — Exploiting any technical errors, bugs, or system vulnerabilities to gain an unfair advantage is strictly prohibited.
• Bonus stripping — Betting strategies designed solely to extract bonuses without genuine play intent are prohibited.
• Use of bots — The use of any automated software, scripts, or bots to interact with the platform is strictly prohibited.
• Collusion — Colluding with other players to manipulate game outcomes or betting results is strictly prohibited.

1malaysia reserves the right to suspend or close any user account for the following reasons:

• Violation of any Terms and Conditions set out in this document
• Suspected fraudulent activity or money laundering
• Failure to submit requested identity verification documents
• Account closure requested by the user themselves (including self-exclusion programmes)
• Legal requirements or directives from the relevant authorities

When an account is closed at the user's request or for reasons unrelated to fraud, the available original balance will be refunded to the user via the original payment method within 3 to 5 business days, once all necessary investigations have been completed.

Users who wish to voluntarily close their account may do so by contacting the customer support team 1malaysia via live chat or email at support@1malaysia.asia. Requests for self-exclusion for a specified period can also be made through the Responsible Gaming ours.

1malaysia provides the platform on an "as is" basis and makes no guarantee that the platform will always be free from interruptions, errors or technical faults. Without limiting any other provision in these Terms, our liability is as follows:

• 1malaysia is not liable for any loss of winnings or anticipated profits resulting from technical disruptions beyond our control.
• We are not liable for losses resulting from a user's own actions, including bets placed based on incorrect information or a misunderstanding of the game rules.
• In the event of any dispute regarding a game or betting outcome, the decision of 1malaysia once the internal investigation is concluded is final, subject to the established complaints procedure.
• 1malaysia is not liable for any damage or loss caused by third parties, including payment service providers or game providers.

In all circumstances, the maximum liability of 1malaysia to any user shall not exceed the total net deposits made by that user in the 30 days prior to the relevant claim arising.

1malaysia takes its commitment to Responsible Gaming seriously. We believe that betting should be an enjoyable form of entertainment, not a source of financial stress or personal hardship. Below are the tools we provide to help users manage their gaming habits:

• Daily / weekly / monthly deposit limit — Set a maximum limit on the amount you can deposit within a given period.
• Loss limit — Set a maximum loss limit that you are comfortable with per day, per week or per month.
• Session time limits — Set a daily session time limit to prevent excessive use of the platform.
• Self-Exclusion (Cool-off) — Take a break from the platform for 24 hours, 7 days, or 30 days, depending on your needs.
• Self-exclusion — Exclude yourself from the platform for 6 months, 1 year, or permanently.

If you or someone you know may be experiencing gambling-related problems, please seek help immediately. Contact the 1malaysia or visit the Responsible Gaming for more information and support resources available in Malaysia.

1malaysia reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time without prior notice. Any material changes will be communicated to users via email or a prominently displayed notice on the platform.

The "Last Updated" date at the top of this document will always reflect the date of the most recent version of these Terms. You are encouraged to review this page periodically to stay informed of any updates.

Continued use of the platform 1malaysia after any changes to these Terms take effect will be considered your acceptance of those changes. If you do not agree to the changes, you have the right to close your account in accordance with the procedure set out in Section 9 above.

If you have any questions, concerns or complaints regarding these Terms & Conditions 1malaysia, or regarding general use of our platform, please reach out to us through the following channels:

• Email: support@1malaysia.asia
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform
• WhatsApp: Available during peak hours — details in your user account

Customer support team 1malaysia is available 24 hours a day, 7 days a week and communicates fluently in Bahasa Melayu. We are committed to responding to all enquiries within 24 business hours, with urgent matters typically resolved within a few hours.

For formal complaints, please send an email to support@1malaysia.asia with the subject line "Formal Complaint" along with full details of the issue you are experiencing. We will investigate and respond within 3 business days.